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Shipping & Returns
All orders are shipped using the United States Postal Service and Federal Express we do not Use UPS or any other carrier. The shipping calculations are determined by weight directly through USPS. Please note that Domestic parcels with value over $50.00 USD are insured, and all International parcels are insured.
Postage adjustments and refunds
The website is set specifically to mail parcels by weight with USPS. We strive to send your order the most cost-efficient way possible. Many times, we are able to get a better postage rate at shipout time and refund any postage overages back to you. If you paid the order in full at purchase time, you will receive refunds back to the payment method used at checkout. For layaways, postage refunds are issued back as a Gift Certificate.
An email confirmation is sent to you the day your order is shipped. Most orders are shipped within 3-4 business days after processing with the exception of weekends and holidays.
Returns - We do not accept any returns due to the nature of our product however, if your package is damaged or lost we will replace it. If you order a hard copy chart please make sure your address is updated on the site. If we have to reship an order because it was not updated we will need to charge you the reship cost.
International Shipping Disclaimer for Needle Minders All International shipments require Air Transport. Magnets can potentially disrupt the compass in an airplane's navigational system. Needle Minders are classified as Hazardous Material. Therefore, all international shipments with Needle Minders are packed and mailed according to US Export Regulations. You will be receiving a separate $3.00 USD invoice per Needle Minder for the additional packing supplies. Please be advised that each country carries its own regulations as well. Order at your own risk. Heaven and Earth assumes no responsibility for parcels declined due to Needle Minders.
Canadian Orders: We use USPS Priority for all Canadian orders. Shipping and handling charges begin at $8.55 and increase.
International Orders (excluding Canada): We use USPS Airmail for all International orders. Shipping and handling charges begin at $10.00 and increase. All shipping charges are displayed during checkout.
PLEASE NOTE: Canadian and International customers, you are solely responsible for any customs charges, duties, VAT or other taxes charged by your country.
Have a question? just contact us at 1-800-618-3550 and leave a message we will get right back to you.